Warrington Hospital

Warrington Hospital 2019-01-18 Person 5 5 0

Treated by experienced, caring and kind staff. Very competent.Given update on treatment and care without asking.

Warrington Hospital 2019-01-13 Person 5 5 0

I was treated in Ward A8, that is run as a well oiled machine by an excellent team of Health Professionals at every level. It was a joy to watch the staff interact with each other, always prepared to assist each other without a moment's hesitation. The care and attention to detail with patients was outstanding, leaving nothing to chance. As an observer I was disappointed with the negative mental attitude of relatives, who start from the point that the patient is not being treated correctly, then waste Nurses time wanting to challenge the patients treatment. One day I observed that 6/8 hours was unnecessarily wasted with relatives.

Warrington Hospital 2019-01-10 Person 5 5 0

I received excellent care from all the staff on ward C23.

Warrington Hospital 2019-01-08 Person 2 5 0

Just spent 2wks on A5 ward, over Xmas & Jan, I find you have to drag any information from the doctors, who visit daily, and they don't seem to listen to your opinions, the most upsetting of staying on this ward, is the lack of sympathy or compassion from most of the nurses. Definitely not all! There were a few who did care, these seemed to be the younger ones? and would do their very best to help, but unfortunately the majority were awful! Constantly very late with meds, causing a lot of pain & stress, I would be continually be fobbed off about my meds, we're too busy, in a minute etc, but would hear them laughing & joking in the corridors, even waiting for water seemed forever! Most of the nurses were apologetic, it seems the head nurses are the worst for being uncaring, I fear they've been in the job so long, they've become very hardened and forget that we're scared and in pain. I definitely will not come back here, nor will any of my family members, just awful.

Warrington Hospital 2019-01-07 Person 1 5 0

I was moved to ward C23 after being on the high dependency ward for 3 days after getting a third degree tear losing 3 litres of blood, receiving four blood transfusions and going into surgery twice. As you can probably guess I was very unwell. The care I received in the high dependency ward was exemplary. I have a lot of gratitude to all the midwives, surgeons, anethesists etc that helped me through the most difficult few days of my life. My experience on ward C23 however could not have been more different. I was moved to ward C23 and upon arrival my baby was put on the jaundice mat. Noone explained anything to me the mat was just put there and told me my baby needs to go on the mat with the ask on. I asked a member of the team for help as i couldnt get my baby to keep the mask on. I was told by that midwife it wasnt important to have the mask on that i could settle my baby on the mat with his mask of and put it on once he was sleeping. This seemed reasonable to me so that is what i was doing. A little late i was making my bed and i knocked my canular out of my hand and blood was gushing out of my hand. I walked over to the desk apologised and explained what happened. I was spoken to in a very rude way with no care for if i was ok. The response was 'For gods sake we have just locked the mop away.' Why you would lock a mop away on a meternity ward where all of your patients are bleeding i do not know. I was the topld to 'Put pressure on it.' I explained that the needle was no longer in my hand so there was nothing to put pressure on. She repeated louder, almost shouting 'Put pressure on it.' I said put pressure on what i am holding the needle. Anogther midwife rushed over and bandaged me up, this midwife was with me on the night i got rushed back the labour ward for sutrgery because hse said i gave her quite a scare the other night and she was glad i was ok. All of this was whispered, i can only assume it was so the two midwifes talking to me like crap sat on their bums behind a desk couldnt hear. I thanked the midwife who helped me and asked what i should do with the needle i was still holding. The lady behind the desk rolled her eyes and said 'put it in the bin.' i asked what bin 'the yellow one. i asked where it was 'there' pointed in a general direction being as unhelpful as possible. I walked forwards and couldnt see it. 'To the right.' she shouted. I looked to the right and the yeloow bin was next to another bin in a very small gap. I had extreme swelling from the surgery and could barely walk so i knew i wouldnt be able to get to the yellow bin. I did not feel comfirtable asking for help so i attempted it anyway. I got to the yellow bin but couldnt reach the pedal with my foot so had to open the lid with my hand s i did my just wrapped up hand re opened and blood strated dripping over. I had to go back over the the desk, i was dreading it. I apologised again and said when i opened the bin my hand reopened i got 'Oh my god, put pressure on it.' Please remember i had just recieved 4 blood transfusions that day and was stood there in front of four midwifes with blood pouring out of my hand and their first reaction was to make me feel an idiot instead of actually helping me. I had started feeling quite dizzy at this point. I told the ladies behind the desk i couldnbt reach the yellow bin and she responded 'All you had to do was this.' and mimed putting something in a bin. Again embarressing me and still sitting there whilst i bled. I got annoyed then and started explaining that i could barely walk how was i suposed to... but as i was respond;o;ing to her she just turned around and started talking to the woman sat next to her who was laughiung cutting me off, uninterested in what i had to say. The same lady who helped me before came back over and fixed my hand again i thanked her and walked back to my bed. A short while later one of the ladies sat behind the desk came over and announced loud for all to hear 'Why is your baby on that bed without his mask on.' I explained what i has been told by another midwife and got told.. 'That light is really bright you'll blind your baby.' I said i was struggling to get the mask on but she offered no help just said 'he needs to have his mask on.' and walked off. I shut my curtains and cried trying to get the mask on my baby whilst he was crying. I did not ask for any fiurther help as i was too scared to do so, i was exceptinoally vunerable and being bullied by people that were supposed to be caring for me. When the junior doctor came to do my babies jaundice she asked how i was getting on with the bed, when i said he hadnt been on it bbvery long as i was struggling she told me my baby could get brain damaged. I burst out crying again, what should i do blind my baby or give him brain damage. Why is no one helping. The junior doctor was exceptionally kind and car;king and i explained all that had happened and told her i was scared to stay on ward C23 because i didnt feel safe, i didnt think my baby was safe and i was to afraid to ask for help. She said she would talk to the midwives. She did but when she came back over she said 'The midwives wont take your baby off you on this ward.' I was so angry, i had never asked them to take my baby, why would i want people i dont trust to care for me never mind my baby take my baby. I was beginning to feel i was being punished for coming from the high dependancy ward, like they thought i was expecting too much help even though apart from the bandage i had never asked for anything, never pressed my buzzer. I also didnt recieve any pain relief all night so by the morning i was in agony. The name of the two ladies Julie Langley & Alison Davis Brown. If any of these people still work there when i am having my next baby i will have my baby in another hospital. All of the day staff the next day, Mary, Ruth etc were once again exceptional, kind and caring. It is a huge shame i had this experience once on ward C23 as my opinion of Warrington hospital since moving from St Marys was nothing but very impressed. I owe a huge gratitude to so many people, Dr Hassan, Dr Arya, Midwives - Leanne, Hannah, Michelle, Mary, Mary, Ruth, and so many other people whos name i acnnot remember. I dont want the exceptional care i recieved from them tainted by the extreme anxiety that i suffered in the hands of two but i cannot forget my experience and can only hope no one else feels as bullied and scared for their wellbeing as i did on that ward. I told the day midwives on ward C23 that i was too anxious to stay another night and that if i was not discharged by 7pm so i wouldnt have to see Alison & Julie again then i would be dischargingmyself. They were very understanding and did all they could to assist me. I was discharged and i am so grateful for them for doing so. Thank you,

Warrington Hospital 2018-12-29 Person 4 5 0

Staff were polite and made eye contact when speaking to me. I was transferred to ambulatory care from A&E having presented with a referral letter from my GP with suspected DVT on Christmas Eve. Staff thought I would be seen quicker at Ambulatory care rather than stay in A&E. I was offered pain killers after having bloods taken and blood pressure checked. Staff were professional throughout and subsequent visit for a scan and follow up to DVT clinic for repeat bloods to be taken. Although a problem arose with the loss or misplacement with the bloods resulting in a wait of over 3 hours staff kept interacting with me and were very apologetic, offering drinks and later a sandwich. The result was for me to be sent home and a telephone call promised with results. This happened a further hour and a half later but no further action needed. No sign of a clot and bloods tests one returned to normal levels the other returning in the right direction.

Warrington Hospital 2018-12-15 Person 5 5 0

I was seen on time and the lady I saw was fully briefed. We had a very effective and useful session. I was very happy with the outcome. Thank you, NHS!

Warrington Hospital 2018-12-03 Person 5 5 0

All the staff carried out their duties in a very friendly and professional manner. Everything was fully explained to me and i was made very much at ease by all the very friendly medical team and the Gastroscopy report was fully explained and made easy to understand by the nurse. I cannot think of any suggestions to improve the already 5 star care you have given me.

Warrington Hospital 2018-11-28 Person 5 5 0

I would just like to say a massive thank you to Paula Marsh who gave me such a positive birth experience. The facilities were fantastic with the birthing pool available to use despite my incredibly fast first time labour. Paula made me feel very calm and reassured yet did so in a really timely manner to make sure I got my birth plan wishes. Thank you very much for everything.

Warrington Hospital 2018-11-27 Person 5 5 0

I came to the clinic yesterday, 26 November with the full intention of having sedation for my procedure (following from conversations with other people!) I could not imagine having it done without. However having spoken to members of staff I decided to try the procedure without it. Mr Ash Tandon, Emily and Jenny were all amazing. They put me completely at my ease. At all times I was informed what was going to happen next and what I should do and whilst it isn't a pleasant procedure the team were great and made it bearable. They work together as a team totally professionally, efficiently and at the same time giving compassion and consideration towards their patient. These comments must be passed to them. I cannot thank them enough - Catherine Tate